Track overview

Automation and Integrations

Move beyond core Academy workflow automation into better trigger design, safer routing, CRM handoffs, retries, human checkpoints, observability, and rollback-aware integration thinking.

Academy Plus Public preview available Certificate track

Access and prerequisites

Membership: Academy Plus

Prerequisites:

  • Year Three completion

Your readiness

This track requires the Academy Plus plan.

Lessons in this track

Ordered intentionally for beginners

Lesson 1 24 min

Automation Opportunity Mapping

Learn how to spot stronger automation candidates before building brittle workflow shortcuts.

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Lesson 2 25 min

Trigger, Action, and State-Change Design

Define cleaner trigger and action behavior so automation follows clearer workflow rules.

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Lesson 3 26 min

Input Cleanup, Normalization, and Safe Routing

Strengthen how incoming data is cleaned and routed before automation sends it deeper into a system.

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Lesson 4 26 min

Routing Rules, Priorities, and Exception Paths

Treat priority and exception behavior as a first-class automation design problem.

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Lesson 5 27 min

Notifications, Escalations, and Follow-Up Automation

Handle reminder and escalation workflows more carefully when automation is driving timing.

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Lesson 6 27 min

CRM Handoffs and Cross-System Boundaries

Define clearer handoff behavior when data and actions move between software systems.

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Lesson 7 27 min

Scheduled Jobs, Retries, and Idempotent Automation

Plan repeatable automation behavior more carefully when jobs may run late or more than once.

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Lesson 8 27 min

Document Generation and Proof-of-Work Flows

Use automation to support generated documents and proof-oriented workflow steps more safely.

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Lesson 9 28 min

Event Logs, Reporting, and Operational Observability

Improve how automation is observed and reviewed once real events are moving through it.

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Lesson 10 28 min

Human Review Checkpoints and Automation Safeguards

Decide more intentionally where automated work should pause for human review.

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Lesson 11 28 min

Automation Failure Recovery and Rollbacks

Prepare for automation failures so a workflow can recover without compounding damage.

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Lesson 12 34 min

Automation and Integrations Capstone

Pull the specialty path together in an automation capstone review and refinement pass.

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