Django Business Apps · Lesson 7 of 12

Ticket Threads, Comments, and Replies

Model discussion and update history so support-style software feels traceable and useful.

Assignee Conversation history Internal comment Message visibility Public reply Reply author Status transition Support trail Thread update Ticket thread

Academy Plus 4 practice exercises 1 homework item

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What you will learn

Explain why support-style records need structured discussion history.
Separate the ticket record from the thread of updates attached to it.
Distinguish staff-only comments from client-visible replies.
Plan reply ordering, timestamps, author identity, and message visibility for traceable support work.

Lesson shape

24 minute lesson with 6 sections, 4 exercises, 5 checkpoint questions, and 1 homework submission.

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Lesson outline

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